What if I need to change my address?
We ship fast, so if you would like to change your shipping address, contact us as soon as possible and we’ll have your address corrected prior to shipping.
How do I change or cancel my order?
It’s easy and painless. You can modify or cancel your order by contacting us as soon as possible. It must be done within a couple hours of ordering.
What if my items are damaged or incorrect?
If you’ve received a damaged or incorrect item, contact us within 48 hours of receiving the product with your order number, shipping address, and photographs of the damaged item. We’ll respond as quickly as possible, and do all that we can to rectify the situation for you.
When will I receive my exchanged item?
Once we receive the item with the wrong size and it is inspected, we will re-ship out the correct size and email you the tracking number. If you have any questions regarding your order, contact us via email, chat, or phone
Where's my package?
Once your order has left our facilities, you will receive an email with your tracking number. You can follow your package as it makes its way to your doorstep. Tracking information may take up to 24 hours to activate.
How long will my order take to arrive?
Depending on the type of shipping you choose when you purchased your item - most items can take anywhere from 2-5 business days depending on the carrier. We normally ship via UPS or USPS and you'll be able to track your package once you receive the shipment information from us.
How do I know that my online purchase is secure?
AlligatorBoss.com secures and encrypts all traffic with our clients via SSL. Your information is kept secure while you’re making your purchase.
What payment methods does AlligatorBoss accept?
We accept Paypal, All major Credit Cards, Google Pay, and Apple Pay.