What is your return policy?

Not satisfied with your purchase? No problem. The item must simply be in it’s original condition and packaging and shipped back to us within 30 days of delivery  If you have any questions, you can always contact us via email, chat, phone.

How do I return or exchange an item?

Contact us via email, chat, or phone within 30 days of the purchase.
Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. Items returned due to wrong size are eligible for refund or exchange but the shipping expense is the customer's responsibility.

For more information, check out our Exchanges & Returns page.

How do I change or cancel my order?

It’s easy and painless. You can modify or cancel your order by contacting us via email, chat, or phone or by logging into your account page on our website.


How can I determine what size hat is right for me?

Please consult our online size chart for specific measurements. If you have any questions about the fit of a particular style or would like a recommendations, please contact one of our Style team members via email, chat, or phone.

What if my hat size is in between sizes?

No problem. Just use small pieces of either foam strips or even tissue paper. This can be inserted underneath sweatband and help give you a more snug fit to your head.

How big are most of the brims on your hats?

The brim sizes vary depending on the style of the hat. Some modern slim hats start at 1 3/8" for a stingy brim and some can go up to 3+".

What if I don’t like the fit of my hat or it is the wrong size?

We gladly accept returns. However, if you purchased the wrong size you will have to pay the shipping back to us to exchange your hat. We will pay to ship the exchanged hat back.


What if I need to change my address?

We ship fast, so if you would like to change your shipping address, contact us as soon as possible and we’ll have your address corrected prior to shipping.

How do I change or cancel my order?

It’s easy and painless. You can modify or cancel your order by contacting us as soon as possible. It must be done within a couple hours of ordering.

What if my items are damaged or incorrect?

If you’ve received a damaged or incorrect item, contact us within 48 hours of receiving the product with your order number, shipping address, and photographs of the damaged item. We’ll respond as quickly as possible, and do all that we can to rectify the situation for you.

When will I receive my exchanged item?

Once we receive the item with the wrong size and it is inspected, we will re-ship out the correct size and email you the tracking number. If you have any questions regarding your order, contact us via email, chat, or phone

Where's my package?

Once your order has left our facilities, you will receive an email with your tracking number. You can follow your package as it makes its way to your doorstep. Tracking information may take up to 24 hours to activate.

How long will my order take to arrive?

Depending on the type of shipping you choose when you purchased your item - most items can take anywhere from 2-5 business days depending on the carrier. We normally ship via UPS or USPS and you'll be able to track your package once you receive the shipment information from us.

How do I know that my online purchase is secure?

AlligatorBoss.com secures and encrypts all traffic with our clients via SSL. Your information is kept secure while you’re making your purchase.

What payment methods does AlligatorBoss accept?

We accept Paypal, All major Credit Cards, Google Pay, and Apple Pay.